Frequently Asked Questions
Everything you need to know about our LED neon signs.
What are ZTYLIST neon signs made of?
Our neon signs are made using premium LED neon flex mounted on durable acrylic backing. Unlike traditional glass neon, our LED technology is safer, stronger, energy-efficient, and does not overheat.
Are your neon signs real glass neon?
No. We use advanced LED neon flex, which delivers the same vibrant glow as traditional neon but is more durable, lightweight, and energy-efficient.
How long do LED neon signs last?
Our LED neon signs are designed to last up to 100,000 hours, depending on usage and care.
Do neon signs get hot?
No. Our LED neon signs produce minimal heat and are safe to touch, making them suitable for homes, events, and businesses.
Can I design my own custom neon sign?
Yes! You can create your own custom neon sign by choosing your text, font, size, colour, and layout directly on our website. We also provide free design support before production.
Can I see a preview before production?
Yes. For custom orders, we provide a digital design preview for approval before production begins, if requested.
How long does it take to receive my order?
Processing typically takes 1–3 business days. Custom neon signs require additional production time. Delivery usually takes 7–15 business days depending on your location.
Do you ship internationally?
Yes, we offer worldwide shipping.
Are your neon signs suitable for outdoor use?
Yes, we offer IP65 waterproof options suitable for outdoor use. Please ensure you select the outdoor option when placing your order.
How do I install my neon sign?
Installation is simple. Each sign comes with pre-drilled holes for wall mounting and includes a power adapter. No professional installation is required.
What voltage do your signs use?
Our signs come with the appropriate power adapter for your country and are compatible with standard household outlets.
Do your neon signs make noise?
No. Our LED neon signs operate silently.
Can I use a dimmer with my neon sign?
Yes, many of our signs are compatible with optional remote dimmers for brightness adjustment.
What is your return policy?
We accept returns within 30 days for eligible items. Custom neon signs are non-returnable unless defective or damaged upon arrival.
What if my sign arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund.
Can I cancel my order?
Orders can be cancelled within 12 hours of purchase. After this time, production may already have started, especially for custom signs.
Do you offer bulk or business orders?
Yes. We provide custom neon logo signs and bulk orders for businesses, events, retail stores, gyms, salons, restaurants, and more.
Are your neon signs energy efficient?
Yes. Our LED technology consumes significantly less energy than traditional neon while providing bright, vibrant illumination.
Is there a warranty?
Yes. All neon signs come with a 1-year warranty covering manufacturing defects.
How can I contact customer support?
You can reach us at customersupport@ztylist.shop or +44 20 3897 2244. We offer 24/7 support.
Energy & Cost Efficient
Our LED neon signs use low energy, last over 100,000 hours, and run with zero heat or noise.
Custom Designed
Every LED neon sign at ZTYLIST is uniquely crafted in-house by our team of designers, ensuring originality and a touch of style made just for you.
Durable
We use the latest neon flex technology stronger, lighter, and safer than traditional glass neon tubes, while delivering the same vibrant glow.
Easy To Install
Our premium backboards come with pre-drilled holes, making wall mounting and hanging quick, simple, and hassle-free.
Before & After
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