Frequently Asked Questions

Our signs use modern LED neon flex. Unlike traditional glass neon, LED is shatterproof, produces zero heat, uses 80% less energy, and is silent. It's safer for homes (especially with kids/pets) and much more durable for shipping.

Our high-quality LEDs are built to glow for up to 100,000 hours. That's over 11 years of continuous use if left on 24/7!

Standard signs are for indoor use. However, we offer an optional IP65 waterproof upgrade for outdoor events or shopfronts. Just select the "Outdoor" option during checkout or mention it in your custom request.

Nope! Most of our signs come with pre-drilled holes in the acrylic backing. You can hang them like a picture frame using our screw kit or wall-mounting hardware. Just plug it into a standard outlet and you're good to go.

Every Ztylist order includes your custom neon sign, a power adapter with a plug suited for your country, a dimmer/remote (if selected), and a mounting kit.

Yes! We highly recommend adding a Dimmer & Remote to your order. It allows you to adjust the brightness from a subtle glow to a high-impact shine, and includes fun flash/pulse modes.

Not at all. One of the biggest perks of LED technology is that it stays cool to the touch even after hours of use and remains completely silent. No buzzing here!

We use high-quality, 5mm-10mm thick clear acrylic. You can choose from "Cut to Shape" (follows the outline of your design) or "Full Board" (square or rectangular).

We offer worldwide shipping! Shipping costs are calculated at checkout based on your location and the size of your sign. Look out for seasonal promotions where we offer free shipping!

Most custom signs are designed, manufactured, and delivered within 2-3 weeks. If you're on a tight deadline, we offer a "Rush Order" service at checkout to get it to you even faster.

We take great pride in our packaging, but accidents can happen. If your sign arrives broken, please contact us within 24 hours of delivery with photos of the damage, and we will send a replacement part or sign immediately.

Yes! We ship to almost every country. We will ensure the power plug matches the standard for your shipping address.

Absolutely. This is our specialty. Upload your high-res logo file (PNG, SVG, or AI preferred), and we'll create a custom quote and mock-up that matches your brand perfectly.

Most of our signs are "Plug and Play" and come with a 12V power adapter. We can create small battery-powered signs for events upon special request, but the plug-in version is much brighter and lasts longer.

We offer a wide range of vibrant colors, including: Cool White, Warm White, Yellow, Orange, Red, Pink, Cotton Candy, Purple, Deep Blue, Ice Blue, and Green. We also offer RGB Color-Changing signs!

RGB signs allow you to change the color of your sign whenever you want using a remote. You can choose a single solid color or set it to cycle through various dynamic patterns.

Yes. Because they are made from LED neon flex (not glass) and don't get hot, they are perfect as night lights or wall decor in kids' rooms.

A simple microfiber cloth or a feather duster will do the trick. Avoid using harsh chemicals or water directly on the LED strips.

Because every sign is custom-made to order, we do not accept returns for change of mind. However, if there is a manufacturing defect or shipping damage, we will work with you to fix or replace the item immediately.

Yes! If you have a signature or a handwritten note from a loved one, just send us a photo and we'll turn it into a neon masterpiece.

Typically, our smallest height for letters is around 5cm to 10cm to ensure the LED can bend properly without losing detail. Total width usually starts at 50cm.

Absolutely. You can mix and match colors within a single sign at no extra cost.

Yes. Just let us know in your design request and we will stack the text or logo vertically for you.

Yes, we can create double-sided signs for shop windows or hanging displays. These are available via custom quote.

Yes. If you have a specific brand font, just provide the font name or the .OTF/.TTF file, and we will match it.

Yes, we specialize in converting photos and sketches into minimalist neon line art.

By default, we use clear acrylic. However, we also offer black, white, mirrored, or even tinted backings for a more custom look.

This is a high-impact technique where we print a colored image onto the acrylic and then overlay it with neon. It's perfect for complex logos with gradients.

Yes! Use our "Upload Design" form and our designers will send you a free digital mock-up and quote within 24 hours.

The total length is approximately 3 meters (10 feet), consisting of a clear wire from the sign and a black cable from the power adapter to the wall.

We use very small, discrete "jump wires" between letters. For a truly seamless look, we recommend our "Cut to Shape" acrylic backing.

Our signs operate on 12V DC power. We provide a high-quality transformer (adapter) that plugs into your standard 110V-240V wall socket.

Yes! Ztylist signs are compatible with Alexa, Google Home, and standard smart plugs/timers.

Yes, but we recommend having a licensed electrician handle the installation to bypass the 12V adapter safely.

No. We use high-frequency LED drivers that are "flicker-free," making our signs perfect for TikToks, YouTube sets, and professional photoshoots.

None at all. LED neon is completely safe and does not emit the harmful rays associated with some traditional lighting.

Our components are CE, UL, and RoHS certified, ensuring they meet global safety standards.

Small signs can run on a 12V battery pack, but for larger signs, we recommend the wall plug to maintain maximum brightness.

We use high-grade, 5mm-10mm thick industrial acrylic. It is much stronger than glass and very difficult to break during normal use.

Because of the size of the packages, we generally cannot ship to PO Boxes. A physical address is required for courier delivery.

We primarily use DHL, FedEx, and UPS to ensure your sign arrives quickly and safely.

As long as the sign hasn't shipped yet, we can update your address. Contact us immediately if you need to make a change.

This depends on your country's regulations. Most small orders are below duty thresholds, but check your local customs office for details.

We use a "double-box" system with custom-cut foam inserts to ensure the sign doesn't move or flex during transit.

Yes. If you choose our "Rush Order" service, your sign moves to the front of our production line.

Yes, you will receive a tracking number via email as soon as your sign leaves our facility.

In the rare event a package is lost, we will manufacture and ship a brand-new sign for you at no extra cost.

Due to the large size of the signs, we don't offer traditional gift wrapping, but our packaging is clean, professional, and exciting to open!

Yes! Just put their address in the shipping section and we won't include any pricing information inside the box.

Yes. We provide a screw kit that works with brick, wood, or drywall. You may just need a standard drill.

You can use clear fishing line or heavy-duty zip ties to secure the sign to the mesh or frame.

Yes! Ztylist signs are lightweight and durable, making them perfect for markets, trade shows, and temporary events.

While our standard signs are for dry areas, our Waterproof Upgrade makes them suitable for bathrooms or covered patios.

Use a soft, dry microfiber cloth. Avoid using glass cleaners or Windex, as they can sometimes fog the acrylic over time.

No. Our LED neon is UV-resistant and will maintain its vibrant color for the duration of its 100,000-hour life.

Yes. They are designed for long-term use and stay cool, making them safe to use as a nightlight.

Most signs weigh between 2kg and 5kg (4-11 lbs). They are easy for one person to handle and hang.

Not at all. LED neon does not produce electromagnetic interference.

Yes, but ensure it is on a stable surface where it won't be knocked over.

Yes! If you are looking to outfit a hotel, restaurant chain, or office, contact our B2B team for wholesale pricing.

Cancellations are accepted within 24 hours of purchase. After that, we begin the custom design and cutting process.

If we haven't started production, we can make minor changes. Contact us immediately with your order number.

Yes. Just email us after your purchase and we will send you a formal invoice for your business records.

Depending on your country, we offer Klarna, Afterpay, or PayPal Credit at checkout.

Our support team is available 24/7. Most issues (like a faulty remote) can be solved by sending you a replacement part immediately.

Yes. Our signs use 80% less energy than glass neon and our components are made from recyclable materials where possible.

Yes, we have worked with major brands and studios. Mention your deadline and we will ensure it hits your shooting schedule.

We recommend using a tape measure to mark out the dimensions on your wall before ordering. If you're unsure, ask our team for a "Size Mockup."

We use premium, high-density LEDs and thicker acrylic than "budget" shops. This means a brighter glow, no "dots" in the light, and a sign that won't yellow or crack over time.