Last updated: 01/01/2026
At ZTYLIST, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return policy below.
We accept returns within 30 days of delivery for eligible items.
To qualify for a return:
The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase is required
Customers are responsible for return shipping costs.
Shipping fees are non-refundable.
Once your return is received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method within 5–10 business days.
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos of:
The product
The packaging
The shipping label
We will arrange a replacement or refund where applicable.
Custom or personalized neon signs are made based on customer-selected designs.
These items are non-returnable and non-refundable, unless:
The item is defective
The item arrives damaged
The item does not match the approved order details
This protects both the customer and our production process.